Return & Refund Policy
At The Lindley Company, we are committed to delivering exceptional construction services that meet and exceed our clients' expectations. Our Return & Refund Policy is designed to address concerns related to our services and ensure client satisfaction.
Service Satisfaction Guarantee
If you are not satisfied with the quality of our workmanship, please notify us within 30 days of project completion. We will assess the issue and, if it falls within the scope of our work agreement, we will make the necessary corrections at no additional cost.
Deposits and Payments
All projects require a deposit as outlined in the service agreement. Deposits are non-refundable once work has commenced, as they cover initial project costs, including materials and labor scheduling.
Change Orders and Cancellations
Changes to the project scope must be documented and agreed upon through a formal change order. If a project is canceled before work begins, a refund of the deposit may be issued, minus any expenses already incurred. Once work has started, cancellations will be addressed on a case-by-case basis, considering the extent of work completed and costs incurred.
Material Returns
Custom-ordered or special-order materials are non-returnable and non-refundable. Standard materials may be returnable, subject to supplier policies and restocking fees. Any such fees will be deducted from the refund amount.
Warranty
We stand by the quality of our work and offer a 1-year warranty on labor for all completed projects. This warranty covers defects in workmanship but does not cover damage due to misuse, neglect, or acts of nature.
Contact Us
For any questions or to discuss concerns regarding our services, please contact us at: